999ku Privacy Policy
Your privacy matters to us. This policy explains exactly how 999ku handles your personal information — what we collect, why we collect it, and how we keep it safe.
1. Introduction
999ku ("we", "us", "the Company") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It applies to all users of the 999ku online gaming platform at https://999ku.ws, including visitors who browse without registering and players with active accounts. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
By using the 999ku Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately. This Privacy Policy is incorporated by reference into the 999ku Terms & Conditions and forms part of the binding agreement between you and 999ku.
Our Privacy Principles
Data Security
SSL encryption protects every session and data transfer on the platform.
Purpose Limited
We only collect data that is necessary for a specific, stated purpose.
No Selling Data
We never sell your personal data to third-party marketers or advertisers.
Your Control
You can request access, correction, or deletion of your data at any time.
Transparent Use
We are clear about exactly what data we collect and why we need it.
Right to Erasure
Closed account data is deleted after mandatory legal retention periods expire.
2. Information We Collect
999ku collects personal data from you directly when you register, make deposits or withdrawals, contact support, or use any feature of the Platform. We also collect certain information automatically when you interact with our services. The categories of personal data we collect are described below.
👤 Identity and Contact Data
Full legal name, date of birth, residential address, mobile phone number, and email address provided during account registration. We also collect copies of identity documents (national ID, passport) during KYC verification.
💳 Financial and Payment Data
Deposit and withdrawal transaction records, payment method details (bKash account number, Nagad number, Rocket number, bank account reference), transaction amounts in BDT, and timestamps. We do not store full card numbers; payment processing is handled by certified payment partners.
📱 Technical and Device Data
IP address, device type, operating system, browser type and version, screen resolution, time zone, referring URL, and session duration. This data is collected automatically via cookies, server logs, and similar tracking technologies to maintain platform security and optimize the user experience.
🎮 Gaming and Betting Activity
Records of all bets placed, games played, wager amounts, win/loss outcomes, bonus claims, bonus usage history, session lengths, and in-game behaviour patterns. This data is essential for account management, responsible gaming monitoring, dispute resolution, and regulatory compliance.
3. How We Use Your Information
999ku uses the personal data it collects for specific, legitimate purposes directly related to the delivery and improvement of our services. We do not use your data for any purpose beyond those described in this policy without first obtaining your explicit consent.
- Account creation, management, and authentication — including verifying your identity during registration, processing login requests, and maintaining your account in accordance with our Terms & Conditions.
- Processing deposits and withdrawals — initiating and confirming payment transactions via bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate financial records for your account.
- Compliance with legal and regulatory obligations — conducting Know Your Customer (KYC) checks, anti-money laundering (AML) screening, age verification, and fulfilling reporting obligations to relevant authorities when required by law.
- Responsible gaming monitoring — analysing gaming behaviour patterns to identify signs of problem gambling, enforcing self-exclusion requests, and delivering responsible gaming tools and information to players who may need them.
- Customer support and dispute resolution — using your account history, transaction records, and communication logs to resolve queries, investigate complaints, and respond to formal disputes in a fair and timely manner.
- Platform security and fraud prevention — monitoring account activity to detect and prevent unauthorised access, account takeovers, bonus abuse, collusion, and other fraudulent or prohibited conduct as defined in the Terms & Conditions.
4. Legal Basis for Processing
999ku processes personal data only where there is a lawful basis to do so. The legal bases on which we rely are described below. Where we rely on your consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Contractual necessity — processing is necessary to perform the contract between you and 999ku, i.e., to provide the gaming and betting services you have signed up for, manage your account, and process payments.
- Legal obligation — processing is required for compliance with legal and regulatory obligations applicable to 999ku, including anti-money laundering laws, age verification requirements, and responding to lawful requests from law enforcement or regulatory authorities.
- Legitimate interests — processing is in 999ku's legitimate interests to maintain the security and integrity of the Platform, prevent fraud, conduct responsible gaming monitoring, and improve our services, provided those interests are not overridden by your privacy rights.
- Consent — where we send you promotional communications, use non-essential cookies, or process your data for purposes beyond those listed above, we will seek your specific, freely given consent beforehand and will honour any withdrawal of that consent promptly.
5. Sharing Your Information
999ku does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with certain trusted third parties strictly to the extent necessary to deliver our services or comply with legal obligations, as described below.
🏦 Payment and Banking Partners
We share relevant financial data with payment processors and banking partners (such as bKash, Nagad, Rocket, and partnering banks) solely for the purpose of completing deposit and withdrawal transactions on your behalf. These partners process data under their own privacy policies and applicable regulations.
🔍 Game and Technology Providers
We share necessary account and session data with our gaming software providers (such as Pragmatic Play, Evolution Gaming, and Spribe) to enable game functionality, enforce fair play rules, and resolve game-related disputes. Providers receive only the minimum data required for these purposes.
⚖️ Law Enforcement and Regulatory Bodies
We will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 999ku, its users, or the public.
Important: 999ku will never share your personal data with third-party advertisers, data brokers, or social media platforms for commercial profiling purposes. Any sharing of data is strictly limited to what is necessary for the purposes described in this policy.
6. Cookies and Tracking Technologies
999ku uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate the Platform, enhance your experience, maintain session security, and gather aggregate analytics data. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not contain executable code and cannot access other data on your device.
We use the following categories of cookies on the 999ku Platform. You may disable non-essential cookies through your browser settings, though doing so may affect the functionality of certain Platform features.
- Strictly necessary cookies — required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without breaking core functionality and do not require your consent.
- Functional cookies — remember your preferences such as language setting, session timeout preferences, and display options to provide a more personalised experience on return visits.
- Analytics cookies — collect anonymised or pseudonymised data about how users interact with the Platform, including page views, session duration, navigation paths, and error reports. This data helps us identify usability issues and improve the Platform.
- Security and fraud-detection cookies — help identify suspicious activity patterns, detect bot traffic, and protect user accounts from takeover attempts. These are considered strictly necessary for platform integrity.
7. Data Retention
999ku retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are as follows: active account data is retained throughout the lifetime of your account and for a minimum of five (5) years following account closure; financial transaction records are retained for a minimum of seven (7) years to comply with financial recordkeeping regulations; KYC documentation is retained for five (5) years from the date of verification or account closure, whichever is later; communication and support records are retained for three (3) years from the date of the last interaction.
When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, 999ku will securely delete or anonymise that data so it can no longer be associated with you as an individual. We review our data holdings periodically and apply retention schedules consistently across all data categories.
8. Your Rights
As a user of the 999ku Platform, you have a number of rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within thirty (30) days. In some cases, we may need to verify your identity before acting on a request.
- Right of access — you have the right to request a copy of all personal data 999ku holds about you, along with information about how it is being used.
- Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right to erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies.
- Right to restriction — you have the right to request that we restrict processing of your data in certain circumstances, such as while a correction request is being assessed or where you contest the lawfulness of processing.
- Right to data portability — where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it to another controller where technically feasible.
- Right to object — you have the right to object to processing based on legitimate interests, including profiling. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.
To exercise any of your rights, email [email protected] with the subject line 'Data Rights Request'. Include your registered name, account username, and a description of the right you wish to exercise. We will respond within 30 days and will not charge a fee for processing your request unless the request is manifestly unfounded or excessive.
9. Data Security
999ku takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, accidental loss, destruction, or disclosure. These measures include Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers, encryption of sensitive data fields at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and multi-factor authentication for administrative access to production systems.
While 999ku employs industry-standard security measures, no method of electronic storage or internet transmission is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 999ku will notify you without undue delay and will take all reasonable steps to mitigate the impact of the breach.
10. Children's Privacy
The 999ku Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from any person under the age of 21. If we discover that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has provided personal data to 999ku without your consent, please contact us immediately at [email protected].
11. Third-Party Links
The 999ku Platform may contain references to or integrations with third-party services such as payment processors and game providers. These third parties operate under their own privacy policies, which are independent of this Privacy Policy. 999ku is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the 999ku Platform.
12. Changes to This Privacy Policy
999ku reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will update the effective date at the top of this policy and, where appropriate, provide notice to registered users via the Platform or by email. Your continued use of the Platform after any change to this Privacy Policy constitutes your acceptance of the updated policy.
We recommend reviewing this Privacy Policy periodically to stay informed of how 999ku protects your data. The most current version of this policy is always available at https://999ku.ws/privacy-policy.
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If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 999ku handles your personal information, our support team is available around the clock to assist you.
Email our Data Protection team:
[email protected]